1. I have not received my badge, please can you resend?
Our badge confirmation e-mails can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from us. If you're still unable to locate you're badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.
2. How can I become an exhibitor?
It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available. If you would like to check your exhibiting package options beforehand, please visit this page.
3. Where can I see a full list of exhibitors attending your event?
Please click here to see all companies that exhibited in 2022. This information is regularly updated as new exhibitors join the event, so be sure to return to this page to see the 2023 exhibitors soon. Please note this information is only available via our website, we are unable to share this in any other format.
4. When does build-up of the event start, and how long do I have to break down our stand?
So you have an idea of the timelines, see 2022 deadlines below as an example.
Stand Build-up: Details for timings will be available later in the year. In the meantime, should you have any questions, please contact our Operations team on: firstname.lastname@example.org
Shell Scheme Build-up :
30 October 2022, 12:00-22:00 Hrs.
31 October 2022, 08:00-22:00 Hrs.
Hall closed for security seal:
31 October 2022, 22:00 Hrs.
Disconnection / Cut-off of all utilities start at 17:15 Hrs on 3 November 2022 and all exhibits and booth-fitting materials must be cleared by 15:00 Hrs on 4 November 2022.
5. Where is my stand?
Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance. For the full floorplan with all stand locations, please click here.
6. What is included in my stand?
Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.
7. I can’t get into the exhibitor portal, how do I get access?
You can find a link to the portal once it goes live here. If you have any further difficulties please contact our Customer Services team who will be happy to help.
8. Where do I find the exhibitor manual?
The exhibitor manual is available within the exhibitor portal. Please login to the portal and then scroll down to the ‘Services’ box where you will find a link to access the exhibitor manual once it is live.
9. I am having difficulty accessing the exhibitor manual, what do I do?
The exhibitor manual will be going live in 2023 and is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details. If you are a confirmed main stand holder and are unable to access the exhibitor manual please contact our Customer Services team who will be happy to help.
10. How can I register sharers on my stand?
You can register your sharers via the exhibitor portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.
11. Can my sharers access the exhibitor portal?
Once you have registered your sharers in the exhibitor portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.
12. I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?
Firsly we encourage you to reach out to your sales contact – if necessary they can then share further contact details with you if you need to speak with our accounts team.
13. I need someone to design/build my stand, can you help?
If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on email@example.com add link to email, please. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.
14. I am interested in sponsorship opportunities, what is available?
Please get in touch with your sales representative for more information on sponsorship options. To browse opportunities now, please visit the exhibitor page here.
15. How can I upgrade my website listing?
Please get in touch with your sales representative for more information on upgrading your participation. Or browse through our upgrade packages here.
16. What happens if you need to postpone/cancel the event?
We will be in touch with exhibitors as a priority via email, press releases and all our social media channels as soon as decisions are made with all the information you need.
17. I would like to order some furniture for my stand, who should I speak to?
You can view a variety of furniture options for both Shell Scheme and Space Only stands via the exhibitor manual, which you can access in the exhibitor portal. If you still have questions, please contact your sales representative.
18. I need to order electricity for my stand, who should I speak to?
You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand please ensure you understand what is included in this package before ordering additional items.
19. I would like to arrange catering for my stand, who should I speak to?
Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.
20. How can I book a private meeting room to use during the event, who should I speak to?
Please get in touch with your sales representative to discuss private meeting room options.
21. What are the restrictions on building a stand?
Please refer to the stand building information available in the exhibitor manual, which you will be able to access in the exhibitor portal.
22. Is there any support available for lead capturing at the event?
To support you with lead capturing , our Emperia app will be available to all exhibitors who wish to capture high quality leads with the simple scan of a badge. Learn about how Emperia works here.
23. I am at the venue and need to speak to someone about my stand, where do I go?
Our Operations team will be at the show to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.
24. Can I deliver packages to the venue?
You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.
25. Is there storage space available at the venue?
There is no storage space provided by the venue. Please, check the exhibitor manual for further information.
26. What are the Covid precautions you're taking and which ones will I have to take as an exhibitor to guarantee safety?
We work closely with the venue and local government authorities to comply with all COVID-19 safety measures. For detailed information on all our increased hygiene measures, social distancing management and medical safeguarding, please access our regularly updated Health and Safety Page. We also require exhibitors to comply with all venue and government safety measures, as detailed on the page here.
27. What are the show dates and opening hours?
These are the dates and times for people visiting the show.
Tuesday 7 November 2023, 10:00 - 18:00
Wednesday 8 November 2023, 10:00 - 18:00
Thursday 9 November 2023, 10:00 - 17:00
Details for specific timings for exhibitors will be available later. In the meantime, should you have any questions, please contact our Operations team on firstname.lastname@example.org or find more information on the exhibitor manual.
28. Is there Wi-Fi available at the event?
The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor portal.
29. I would like to speak/present at the event, how can I arrange this?
There are opportunities to present at the Technical Seminars and the Formulation Lab. Please contact your sales representative for more information.
30. Are there any travel restrictions in place due to COVID-19?
Yes, you are required to wear a mask at all times. Please refer to our Safety Page link for more information on Covid-19 safety measures.
31. Is there parking available?
Yes, there is. Please refer to the exhibitor manual for full details.
32. Will I need to wear a mask at the event?
Yes, you are required to wear a mask at all times. Please refer to our Safety Page link for more information.
33. What security checks are in place at the event?
The Bangkok International Trade & Exhibition Centre (BITEC) has put a number of sanitisation and social distancing measures in place to safeguard your health. Watch their "BITEC New Normal" video for a detailed presentation of the safety measures at the venue.
34. Can I use the logo for your event on my website, or as personal email signature etc?
You may use our logo to promote your participation as long as you use the most up to date version and follow our brand guidelines. You'll also be able to download personalised banners to promote your participation in the event with stand number and in-cosmetic Asia logo branding from the exhibitor hub once it's open.
35. Can I upload a press release to the website?
You may upload our press releases to your website. Please contact a member of the team to find out more.
Can't find what you're looking for?
Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.