2- 4 Nov 2021

in-cosmetics Asia FAQs

In this section, you'll find answers to the questions we get asked most frequently from our visitors.

We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.

Visitor FAQs

1. How do I register to attend the event?

To join us at the event please click here to register. If registration is open you will be prompted to enter your details and once you’ve done that you will receive confirmation via email. If registration is not yet available, you will instead be able to submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

2. How much does it cost to attend the event?

It is free to attend if you register online before the event. If you decide to register at the venue on the day, an entrance fee of 400 baht will be charged.

3. What is included with my registration?

Your registration offers you a 3-day pass to the event, free access to all educational activities and theatres (limited availability depending on capacity) and entrance into the co-located event COSMEX.

4. Do I need to print my badge at home?

To support covid safety measures we ask all visitors to either print their badge at home or use a digital version from their mobile phones.

5. How do I amend the details shown on my badge?

Once you have your registration confirmed you'll be able to log back into the registration page using the credentials you registered with to edit the information provided. If you cannot locate your registration confirmation e-mail, please contact our Customer Services team who will be more than happy to help.

6. I have not received my badge, please can you resend?

Our badge confirmation e-mails can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from LiveBuzz. If you're still unable to locate you're badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

7. I need to register more people, how can I do this?

For data compliance purposes, each individual must register for their own badge using a unique email address, we ask people not to register on behalf of others. You may find it easiest to share this link with your industry peers to register.

8. I cannot login to the registration system, what should I do?

We will be happy to help you with this, please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

9. I need help with using the registration system, who can help me with this?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

10. I would like to register my child so they can attend the event, is that possible?

Unfortunately, no one under the age of 16 will be able to attend the event without the prior written approval of the organisers.

11. I am a member of the media, how do I register to attend?

To join us at the event please click here to register. We will have a media registration form available onsite, so please be prepared to share accreditation as part of the registration process.

12. I am a student, can I attend your event for free?

All of those who pre-register online will attend for free. Registrations onsite will be charged a 400 baht fee. Anybody registering with COSMEX badges also has free access to in-cosmetics Asia. We highly encourage students to attend on Thursday for a better chance of exhibitors allocating time for your attention.

13. How will you ensure my safety at the event, and what precautions against COVID-19 are you taking?

We work closely with the venue and local government authorities to comply with all COVID-19 safety measures. For detailed information on all our increased hygiene measures, social distancing management and medical safeguarding, please access our regularly updated Health and Safety Page.

14. Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is regularly updated as new exhibitors join the event, so be sure to return to this page for a refreshed list over time. Please note this information is only available via our website, we are unable to share this in any other format.

15. What happens if you need to postpone/cancel the event?

We will be in touch via email, press releases and all our social media channels as soon as decisions are made with all the information you need.

16. What are the show dates and opening hours?

Tuesday 2 November 2021 - 10:00-18:01
Wednesday 3 November 2021 - 10:00-18:00
Thursday 4 November 2021 - 10:00-17:00

17. Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary.

18. How do I find my way around the event?

At the venue, floorplan signage will be available to guide you within the halls. It is also accessible digitally here and to be included on our digital catalogue.

19. How do I download the app?

We have no visitor app for the show.

20. Will there be cloakroom services for me to use?

To comply with increased saftey measures, we will not be providing a clockroom this year.

21. I need a letter of invitation for my visa application, what do I do?

You can request a letter of invitation within the registration page. If you don't request during registration, you can always log back in with your details to request the letter. For support logging back into your registration account our Customer Services team can be contacted here and would be more than happy to help.

22. How do I get to the venue?

You'll find all the information you need about travelling internationally to Thailand and domestically to the event on this page, including full address and transport links.

23. Are there any travel restrictions in place due to COVID-19?

You can find the most recent guidance for travellers to Thailand by visiting the country government website via this link .Our Venue and Travel page will also provide further travel information.

24. Will I need to wear a mask at the event?

Yes, you are required to wear a mask at all times. Please refer to our Safety Page for more information on Covid-19 safety measures.

25. What security checks are in place at the event?

The Bangkok International Trade & Exhibition Centre (BITEC) has put a number of santisation and social distancing measures in place to safeguard your health. Watch their "BITEC New Normal" video for a detailed presentation of the safety measures at the venue.

26. What is the official PR company for the event and how do I contact them?

Our official PR company is Storm. Find the team's contact details here please anchor link to the PR & Technical Advisor section on our contact page.

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.