3–5 Nov 2026
BITEC, Bangkok

How can we help?


In this section you will find helpful information to support your visit to in-cosmetics Asia, as well as frequently asked questions.

If you still can’t find what you’re looking for, there are details of how to get in touch with us so that we can help you directly.

Visiting?

View our frequently asked questions about attending

Exhibiting?

View our frequently asked questions about exhibiting

Media and press?

View our frequently asked questions for media and press

Travel

Find out more about getting to our event

Admissions policy

View our full event admissions policy

Scam warning

View important information

Visitor FAQs

1. How do I register to attend the event?

To join us at the event you will need to register in advance or at the show. When you register you will be prompted to enter your details and once you’ve done that you will receive confirmation via email.  Visitor registration will open in August.   

2. How much does it cost to attend the event?

It is free to attend if you register online by 1 November 2026, midnight Bangkok time. If you decide to register at the venue on the day, an entrance fee of 500 THB will be charged.

3. What is included with my registration?

Your registration offers you a 3-day pass to the event, free access to all educational activities and theatres - and entrance into the co-located event COSMEX.

4. Do I need to print my badge in the office or at home?

Yes, to ensure speedy entry, we are recommending all visitors print their badge in advance.

5. How do I amend the details shown on my badge?

Once you have your registration confirmed, please contact our Customer Services team who will be more than happy to help.

6. I have not received my badge, please can you resend?

Our registration confirmation e-mail will include a link to your badge. These confirmations can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from in-cosmetics Asia. If you're still unable to locate your badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

7. I need to register more people, how can I do this?

For data compliance purposes, each individual must register for their own badge using a unique email address, we ask people not to register on behalf of others. 

8. I cannot log in to the registration system, what should I do?

We will be happy to help you with this once you have registered. Contact details will be included.

9. I need help with using the registration system, who can help me with this?

We will be happy to help you with this once you have registered for the show. Please contact our Customer Services team.

10. I would like to register my child so they can attend the event, is that possible?

We regret that no one under the age of 16 will be able to attend the event without the prior written approval of the organisers. This is due to the fact that the event is business to business and some stands may display chemicals, too. To get approval, please register to visit the show, then contact Customer Service.

11. I am a member of the media, how do I register to attend?

To join us at the event you will need to register online. Simply select Press/Media and we will check your credentials and come back to you with a decision shortly after you have registered. We will also have a media registration form available at the show, so please be prepared to share accreditation as part of the registration process.

12. I am a student, can I attend your event for free?

All of those who register online will attend for free. Registrants at the show will be charged 500 THB. Anybody registering online for COSMEX also has free access to in-cosmetics Asia. We highly encourage students to attend on the Thursday of the show for a better chance of exhibitors allocating time for their attention.

13. Where can I see a full list of exhibitors attending your event?

You can view the exhibitor directory to see all the companies that exhibited last year and this year’s directory will be live soon. Please note this information is only available via our website, we are unable to share this in any other format.

14. What happens if you need to postpone/cancel the event?

We will be in touch via email, press releases and all our social media channels as soon as decisions are made with all the information you need.

15. What are the show dates and opening hours?

Tuesday 3 November 2026, 10:00 - 18:00
Wednesday 4 November 2026, 10:00 - 18:00
Thursday 5 November 2026, 10:00 - 17:00

16. Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to the high volume of attendees, the quality of connection may vary.

17. How do I find my way around the event?

At the venue, floorplan signage will be available to guide you within the halls. We will also have a printed floorplan and exhibitor list available to visitors.

18. Will there be cloakroom services for me to use?

Details will be available closer to the show.

19. I need a letter of invitation for my visa application, what do I do?

You will be able to request a letter of invitation at the end of the registration process. If you don't request one during registration, you can always log back in with your details to request the letter. 

20. How do I get to the venue?

You'll find all the information you need about travelling internationally to Thailand and domestically to the event on this page, including full address and transport links.

21. What is the official PR company for the event and how do I contact them?

Our official PR company is Storm. You can call them on +44 (0)20 7240 2444 or email them direct.

Exhibitor FAQs

1. I have not received my badge, please can you resend?

Exhibitor registration will go live in August. Our badge confirmation e-mails can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from us. If you're still unable to locate your badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

2. How can I become an exhibitor?

It is great to hear you are interested in joining us as an exhibitor. Please submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available. If you would like to check your exhibiting package options beforehand, please visit this page.

3. Where can I see a full list of exhibitors attending your event?

The 2026 Exhibitor Directory will go live soon. In the meantime, view all companies that exhibited last year here. When the new Directory goes live, this information will be constantly updated as new exhibitors join the event so be sure to return to this page regularly. Please note this information is only available via our website, we are unable to share this in any other format.

4. When does build-up of the event start, and how long do I have to break down our stand?

Full information will be found in the Exhibitor Manual available via the Exhibitor Portal closer to the show.

5. Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance. View the floorplan with all stand locations here. 

6. What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

7. I can’t get into the Exhibitor Portal, how do I get access?

You can find a link to the Portal here. If you have any further difficulties please contact our Customer Services team who will be happy to help.

8. Where do I find the Exhibitor Manual?

The Exhibitor Manual will be available within the Exhibitor Portal closer to the show. Please log in to the Portal and then scroll down to the ‘Services’ box where you will find a link to access the Exhibitor Manual.

9. I am having difficulty accessing the Exhibitor Manual, what do I do?

The Exhibitor Manual will be available (via the Exhibitor Portal) to main stand holders who have signed and returned their contracts. If you are a main stand holder, you can grant access to individuals responsible for managing their participation by sharing your unique access details. If you are a confirmed main stand holder and are unable to access the Exhibitor Manual please contact our Customer Services team who will be happy to help.

10. How can I register sharers on my stand?

Exhibitor registration will go live in August. You will be able to register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

11. Can my sharers access the Exhibitor Portal?

Once you have registered your sharers in the Exhibitor Portal, they will each receive a link to log in to the Portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

12. I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

Firstly, we encourage you to reach out to your sales contact – if necessary they can then share further contact details with you if you need to speak with our accounts team.

13. I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team at [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering exceptional service and outstanding results.

14. I am interested in sponsorship opportunities, what is available?

Please get in touch with your sales contact for more information on sponsorship options. 

15. How can I upgrade my website listing?

Please get in touch with your sales representative for more information on upgrading your participation. Or browse through our upgrade packages here.

16. What happens if you need to postpone/cancel the event?

We will be in touch with exhibitors as a priority via email, press releases and all our social media channels  as soon as decisions are made with all the information you need.

17. I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both Shell Scheme and Space Only stands via the Exhibitor Manual, which you will be able to access via the Exhibitor Portal closer to the show. If you still have questions, please contact your sales representative.  

18. I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the Exhibitor Manual which you can access in the Exhibitor Portal when it goes live closer to the show. If you have booked a shell scheme stand please ensure you understand what is included in this package before ordering additional items.  

19. I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the Exhibitor Manual, which you will be able to access in the Exhibitor Portal closer to the show.

20. How can I book a private meeting room to use during the event, who should I speak to?

Please get in touch with your sales contact to discuss private meeting room options.

21. What are the restrictions on building a stand?

You will be able to refer to the stand building information available in the Exhibitor Manual, once it goes live, which you can access via the Exhibitor Portal.

22. Is there any support available for lead capturing at the event?

To support you with lead capturing , our Lead Manager App will be available to all exhibitors who wish to capture high quality leads with the simple scan of a badge.

23. I am at the venue and need to speak to someone about my stand, where do I go?

Our Operations team will be at the show to support you. They will be based at the Service Desk along with all official contractors whose details will be listed in the Exhibitor Manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.  

24. Can I deliver packages to the venue?

You will be able to find all delivery information in the Exhibitor Manual, once it goes live, which you can access via the Exhibitor Portal.

25. Is there storage space available at the venue?

There is no storage space provided by the venue. Once it goes live, please, check the Exhibitor Manual via the Exhibitor Portal for further information.

26. What are the show dates and opening hours?

These are the dates and times for visitors attending the show.

Tuesday 3 November 2026, 10:00 - 18:00
Wednesday 4 November 2026, 10:00 - 18:00
Thursday 5 November 2026, 10:00 - 17:00

Should you have any questions, please contact our Operations team at [email protected] or find more information the Exhibitor Manual, accessible via the Exhibitor Portal closer to the show.

27. Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to the high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider in the Exhibitor Manual, once it goes live, via the Exhibitor Portal.

28. I would like to speak/present at the event, how can I arrange this?

There may be opportunities to present at the Technical Seminars and the Formulation Lab. Please reach out to your sales contact for more information.

29. Is there parking available?

Yes, there is. For full details, please refer to the Exhibitor Manual, via the Exhibitor Portal once it goes live. 

30. How do I find my way around the event?

At the venue, floorplan signage will be available to guide you within the halls. We will also have a printed floorplan and exhibitor list available to visitors. 

31. Can I use the logo for your event on my website, or as personal email signature etc?

You may use our logos to promote your participation in the event – available here.

32. Can I upload a press release to the website?

You may upload your press releases via the Exhibitor Portal. Please also contact your sales representative for any PR questions and they will relay them to the Marketing team.

Media and Press FAQs

1. I am a member of the media; how do I register to attend?

To attend the event, please complete the visitor registration form, when it goes live in August and tick “press / media”. and we will get back to you once your application has been vetted. Media badges are restricted to publishers, editors, journalists, broadcasters, and web bloggers associated with the industry.

2. Can I use the logo for your event on my website or as my personal email signature? 

Yes, you are allowed to use the in-cosmetics Asia logo on your website and promotion. You can download the event logos in the media hub.

3. Can I upload a press release to the website?

Media who are also exhibitors can upload their press releases directly to their exhibitor profile via the Exhibitor Portal. Simply log in to your profile, navigate to the relevant section, and follow the instructions to add your press release.

4. How can I access and use the press releases on your website?

You can view the latest press releases here. If you wish to use any of our press releases, please ensure that you do not alter the content, and include a link back to the in-cosmetics Asia site.

5. Who is the official PR company for the event and how do I contact them?

Storm Communications is the official PR agency for in-cosmetics Asia. For promotion of the event, feature opportunities, and press releases, you can contact them by emailing [email protected] or by calling +44 (0)20 7240 2444.


Can't find what you're looking for?

If you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.