Exhibitor FAQs

Exhibitor badging will be available in your portal account starting in January. From there, you can register all your stand personnel and apply for Visa Letters. Please ensure that you register all your stand personnel in advance and that they bring their printed badges to the event.

For a smooth start to the exhibition, it is essential for all stand personnel to bring their printed badges to the venue. Upon arrival, please collect your lanyards and badge sleeves before the show opens, as registration tends to be very busy on the opening morning.

If you need to update any details on your badge, please contact our contact our Customer Services team, who can make the necessary amendments for you. Alternatively, you can log in to your portal account and update the details yourself. Remember to bring your updated PDF or digital badge to the event.

Badges will be available to download two weeks before the show. Sometimes our badges may end up in your spam or junk mail folders, so please check there first. If you still cannot locate your badge, visit the badging section in your Exhibitor Portal account to download and print it.

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.

Please click here to see all companies exhibiting at the event. This information is only available via our website, and we are unable to share this in any other format.

Details for timings are available on your exhibitor checklist and exhibitor manual accessed via your portal account. Details will be available early in 2026 In the meantime, should you have any questions, please contact our Operations team on: [email protected]

Please refer to your contract for the stand number/ID. If you have further questions regarding your location, we suggest you reach out to your sales contact for guidance. For the full floorplan with all stand locations, please click here.

Please refer to your contract for the details of the booking type you have made. If you are unsure what this information indicates, please speak with your Sales contact to confirm what is included. If you need any help with your stand design, please look at our Smartspace opportunities.

You can access the portal using the link here. If you encounter any difficulties, please contact our Customer Services team for assistance.

The exhibitor manual is available within the exhibitor portal. Please log in to the portal and click on the icon for the exhibitor manual.

Once live, the exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.

If you are a confirmed main stand holder and are still unable to access the exhibitor manual, please contact our Customer Services team for assistance.

You can register your sharers via the exhibitor portal. The number of sharers you can register will depend on the allocation specified in your contract. If you have not yet been contracted for your sharers, please speak with your sales contact to arrange this. For further assistance, please contact our Customer Services team who will be happy to help.

Once you have registered your sharers in the exhibitor portal, each sharer will receive a link to log in and access their own profile/directory listing. The login link will be sent to the email address associated with their details when you registered them.

We recommend you reach out to your sales contact, who can provide you with further contact details if you need to speak with our accounts team.

If you are looking for innovative, all-inclusive, and cost-effective packages tailored to your budget and requirements, please contact our Smartspace team at [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

For more information on available sponsorship options, please get in touch with your sales representative.

There are two ways to upgrade your website listing:

1. Log in to your portal account to upgrade to either:
   • Priority listing
   • Priority Plus listing You will receive an automatic invoice upon selection.
2. Contact your sales representative to discuss upgrade options.

For detailed information about our digital packages, please click here.

A variety of furniture options for both shell scheme and space only stands’ can be ordered through the exhibitor manual, accessible via your exhibitor portal.

Electrical services can be ordered through our official show electrical contractor via the exhibitor manual in your exhibitor portal. Note: If you have a shell scheme stand, FTE, Year 2 or Fragrance Pod, please check your package inclusions before ordering additional items.

All catering options and ordering information can be found in the exhibitor manual, accessible through your exhibitor portal

Please contact your local sales representative to book a meeting room.

All stand building restrictions and regulations can be found in the exhibitor manual, accessible through your exhibitor portal.

We offer the Lead Manager App, a user-friendly solution to help optimise your lead capture at in-cosmetics Global. For more information, please click here.

Support is available from:

• Our Operations team at the Organisers Office
• Official contractors (contact details in exhibitor manual)
• Sales and Marketing team members onsite

Complete delivery information, including dates, times, and shipping instructions, can be found in the exhibitor manual, accessible through your exhibitor portal.

All storage options and requirements can be found in the exhibitor manual, accessible through your exhibitor portal.

Due to data protection regulations (GDPR), we cannot share visitor attendance lists with exhibitors or third parties.

There are three ways to register exhibitor badges:

1. Via invite link
2. Single badge registration
3. Bulk upload for multiple badges

For step-by-step instructions, please visit here.

• Tuesday, 14 April 2026: 09:00 - 18:00
• Wednesday, 15 April 2026: 09:00 - 18:00
• Thursday, 16 April 2026: 09:00 - 17:00

While free venue Wi-Fi is available throughout the event, connection quality may vary due to high user volume. For exhibitors requiring a secure, dedicated connection, this can be ordered through our official internet provider via the exhibitor manual in your exhibitor portal.

The complete exhibitor list is available exclusively on our website here. 

The event floorplan is available through multiple channels: onsite signage, digital floorplan here, event app, and pocket guide.

To see the complete schedule and details of the event, please visit our what’s on page.

Yes, a cloakroom service will be available at the event for a nominal fee. 

Visa invitation letters are available free of charge for exhibitors after registering their stand personnel through the exhibitor portal.

During build days and event days, please use the Hall 7 entrance with your printed badge.

For further information about getting to the venue, please visit the venue website.

Visit our preferred accommodation partner network to view and book available hotels.

Yes, parking facilities are available at the venue. Find out what parking facilities are available here.

Yes, you can download the in-cosmetics logo from our media hub, and access personalised banners with your stand number through the exhibitor portal.

Our PR agency, Storm Communications, offers exhibitors opportunities to be featured in press releases and editorial pieces promoting in-cosmetics Global. If you have something exciting to promote, please reach out to Storm Communications.

Exhibitors can upload their press releases directly to their exhibitor profile via the Exhibitor Portal. Simply log in to your profile, navigate to the relevant section, and follow the instructions to add your press release.

You can view the latest press release on connect.in-cosmetics.com. If you wish to use any of our press releases, please ensure that you do not alter the content, and include a link back to the in-cosmetics Global site.

Exhibitors can advertise in the Pocket Guide and Show App. Contact our sales team to learn about available options.

in-cosmetics Global collaborates with worldwide media partners across the cosmetics industry. Visit our partners page to see a full list of partners.

Storm Communications is our official PR agency. Contact them at [email protected] or +44 (0)20 7240 2444 for promotional opportunities and press releases.