in-cosmetics Global
16-18 April 2024

Exhibitor FAQs

I have a question about…

Registration

Exhibiting

What’s On

Travel

PR & Media

Registration...

How do I register my stand personnel to attend the event?

Exhibitor badging will be available in your portal account from January. This is where you can register all your stand personnel and apply for Visa Letters.

It’s imperative to register all your stand personnel in advance of the exhibition, and to bring along your printed badges. 

Do I need to print my badge at home?

Exhibitor badging will be available in your portal account from January. This is where you can register all your stand personnel and apply for Visa Letters.

It’s imperative to register all your stand personnel in advance of the exhibition, and to bring along your printed badges. 

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you. Alternatively, you can also login to your portal account, and make the necessary changes. You must then bring your updated PDF or digital badge to the event.

I have not received my badge, please can you resend?

Our badges can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your badge is not there please visit the badging section in your exhibitor portal account to download and print your badges.

I cannot login to the registration system, what should I do?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

Exhibiting…

How can I become an exhibitor?

It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.

Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.

When does build-up of the event start, and how long do I have to break down our stand?

Details for timings are available on your exhibitor stand personnel badge, as well as the exhibitor checklist and exhibitor manual accessed via your portal account. In the meantime, should you have any questions, please contact our Operations team on: [email protected]

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance. For the full floorplan with all stand locations, please click here.

What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your Sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

I can’t get into the exhibitor portal, how do I get access?

You can find a link to the portal  here. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Where do I find the exhibitor manual?

The exhibitor manual is available within the exhibitor portal. Please login to the portal where you will see an icon for the exhibitor manual.

I am having difficulty accessing the exhibitor manual, what do I do?

The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.

If you are a confirmed main stand holder and are unable to access the exhibitor manual please contact our Customer Services team who will be happy to help.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the exhibitor portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

We would suggest you reach out to your sales contact – and if necessary they can then share further contact details with you if you need to speak with our accounts team.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

I am interested in sponsorship opportunities, what is available?

Please get in touch with your sales representative for more information on sponsorship options.

How can I upgrade my website listing?

There are two ways you can upgrade your website listing. You can either login to your portal account to upgrade to a Silver or Gold package, and you’ll receive an automatic invoice. Or you can contact your sales representative for more information on upgrading your participation. You can find out further information on the digital packages here.

I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both shell scheme and space only stands via the exhibitor manual, which you can access in the exhibitor portal.

I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand, FTE, Year 2 or Fragrance Pod please ensure you understand what is included in this package before ordering additional items.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.

How can I book a private meeting room to use during the event, who should I speak to?

If you would like to book a meeting room, please contact your local sales representative.

What are the restrictions on building a stand?

You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.

Is there any support available for lead capturing at the event?

In order to optimize efficiency and your lead capture efforts at in-cosmetics Global 2024, we now offer the popular and user-friendly Emperia app. Read more information here.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

Is there storage space available at the venue?

You can find all delivery & storage information in the exhibitor manual, which you can access via the exhibitor portal.

Where can I see a full list of visitors attending your event?

In line with GDPR, we do not provide a list of attendees to the event to exhibitors or any third parties.  

How do I register my stand personnel?

To register your stand personnel, please visit the exhibitor portal. All stand personnel must be registered in advance of the event.

What's On...

What are the show dates and opening hours?

16 April 2024 09:00 - 18:00
17 April 2024 09:00 - 18:00
18 April 2024 09:00 - 17:00

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. As an Exhibitor, if you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor manual.

Where can I see a full list of exhibitors attending your event?

Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format. 

Where can I see a full list of visitors attending your event?

In line with GDPR, we do not provide a list of attendees to the event to exhibitors or any third parties. 

How do I find my way around the event?

At the venue, floorplan signage will be available to guide you within the halls. It is also accessible digitally here and to be included on our event catalogue.

Where can I find out the details of what is happening at the event?

To see what is taking place at the in-person and virtual event, please visit our what’s on page.

Will there be cloakroom services for me to use?

Yes, there is a cloakroom service at the event.

Travel...

I need a letter of invitation for my visa application, what do I do?

Once stand personnel have been registered, you will be able to apply for a Visa letter. Visa letters are free for exhibitors. 

How do I get to the venue?

When accessing the venue on build days, please use the South Entrance. On event open days, please also use the South Entrance. For further information about getting to the venue, please visit the venue website.

Are there any hotels nearby that you would recommend?

Our preferred accommodation partner is B-Network, please visit their site to see what hotels are available.

Is there parking available?

Yes, there is parking available at Paris Expo Porte de Versailles. Find out what parking facilities are available here.

Will there be cloakroom services for me to use?

Yes, there will be a cloakroom service at the event.

PR & Media…

Can I use the logo for your event on my website, or as personal email signature etc?

Yes, you are allowed to use the in-cosmetics logo on your website and promotion. You can download the event logos in the media hub. You will also find in the exhibitor portal, personalised banners with your stand number which you can add to your website and email signature.

What free PR opportunities are available to me as an exhibitor?

Our PR agency work with a number of media publications to promote in-cosmetics Global. There are plenty of opportunities for our exhibitors to get involved with the press releases and editorial pieces. If you have something exciting to promote, please reach out to Storm Communications.

Can I upload a press release to the website?

You will find the latest press release uploaded to connect.in-cosmetics.com. When using any of our press releases, you must not change the copy, and a link back to the in-cosmetics.com/global site is required.

What advertising options are available to me within the catalogue?

Showtime Media are the office producer of the in-cosmetics Global Catalogue and Preview. To find out what opportunities are available, you can contact them via emailing [email protected] or by calling +44 (0)1462 420009.

Which media partners do you work with?

in-cosmetics Global works with the worldwide media. To find out who our media partners are, please visit our partners page on the event website.

What is the official PR company for the event and how do I contact them?

Storm Communications is the official PR agency of in-cosmetics Global. You can reach out to them regarding promotion of the event, feature opportunities and press releases. You can contact them via emailing [email protected] or by calling +44 (0)20 7240 2444

Can't find what you're looking for?

Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.