In this section, you'll find answers to the questions we get asked most frequently from our visitors and exhibitors.
We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.
Frequently Asked Questions
VISITORS
1) What are the show dates and opening hours?
Tuesday 23 September 2025: 10:00 – 19:00
Wednesday 24 September 2025: 10:00 – 19:00
2) Will I be able to print off my visitor badge at the venue?
We advise that you print your badge at home and bring it with you so you can gain fast track entry into the event.
There will be limited printing available onsite, you can scan your QR code from the confirmation email to print your badge. There will be no onsite registration so please register in advance online or you will need to register via your mobile phone.
3) Are the Marketing Trends sessions and Technical Seminars free to attend
Yes, these sessions are free to attend. We advise that you arrive at least 15 minutes before the session is due to begin, to ensure that you get a seat in the theatres.
4) Do I need to obtain a Letter of Invitation for my Visa application?
The visitors don't need to get an invitation letter.
7) How do I get to the Expo Center Norte from Congonhas International Airport?
You have different options, please check all the details here.
8) What is the closest bus terminal to Expo Center Norte?
If you are travelling to the venue by the Tietê Bus Terminal Subway to the Sé Station, you should change over to the North-South line in the direction of Tucuruvi and then get off at the Tietê station.
9) Can I bring my child with me to in-cosmetics Latin America?
Unfortunately, we do not allow any children in the exhibition halls under the age of 16.
10) Will there be Wi-Fi inside the exhibition halls?
There is not Wi-Fi available inside the exhibition halls.
11) How do I navigate my way around the exhibition?
We have a floorplan available in the in-cosmetics Latin America show catalogue to help you navigate your way around the exhibition. You can pick up a show catalogue at the registration desks just before you enter the exhibition.
EXHIBITORS
1) What time can I enter the exhibition hall from on the show opening days?
Exhibitors will be able to enter the halls from 08:00 - 19:00 on show days.
2) How do I access the Exhibitor Portal?
To access the Exhibitor Portal, go to the login page and enter your login details.
If you have not received these details then click on 'activate your account/reset password' and these details will be sent to you in an email.
3) When will the Exhibitor Manual go live and how can I access it?
The online manual that contains important deadline dates, will ONLY be available to main standholders who have signed and returned their contract. The manuals for in-cosmetics Latin America will go live in the Exhibitor Portal. It is very important that you grant access to the individual(s) responsible for managing your participation. Your unique access details can only be issued to agents and/or contractors on receipt of written authority from you.
4) How do I register my sharers?
As Reed Exhibitions and in-cosmetics Latin America only have a contractual relationship with main standholders, the sharer fee will from now on be charged to main standholder companies - not sharing companies. Sharers wishing to pay for their own registration fee should make payment arrangements directly with the main standholder. The main standholder will be able to register each sharer via the Exhibitor Portal, only after having informed the in-cosmetics Latin America team of the exact number of sharers you would like to register.
5) How do I book a meeting room at the show?
Please contact your local Sales Manager via our contact us page.
6) Is there Wi-Fi inside the hall?
Unfortunately there will be no Wi-Fi inside the hall.
7) When is the deadline to change my stand type?
30th June, by contacting your local Sales Manager via our contact us page.
8) I have a question about my exhibitor badge, who do I contact?
Badges can be ordered in the Exhibitor Portal using the "Badges and participants" button.
Please contact your exhibiting company's admin user who can create your badges.
Can't find what you're looking for?
Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.